Even as many organizations chart plans to return to the office, remote leadership isn’t going away any time soon. It’s never too late to build on what you’ve learned leading through the pandemic to ensure productivity continues.
With attrition an increasingly challenging issue, companies are turning to chatbots and machine learning to augment HR strategies for gauging employee sentiment, identifying flight risks, and strengthening career support.
Episode sponsored by Fairfax County Economic Development Authority: Ken Spangler, Executive Vice President of IT and CIO of Global OpCo Technologies at FedEx, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss digital acceleration, business agility and more. This episode is sponsored by Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
CIO Nadira Misthry explains how Discovery’s Vitality medical aids rewards programme is leveraging emerging technologies to improve customer experience, better integrate with partners, and update their systems.
Russian corporations believe they can replace software from Western vendors such as SAP with solutions they have developed themselves. Meanwhile, thousands of IT specialists are leaving the country, and Ukraine asks SAP to end support for its software in Russia.
The retired CIO and member of four public company boards knows firsthand the value of technology expertise to corporate boards. Here, he shares an insider’s view from the other side of the boardroom table.
Boards want to know how you are improving, how you are performing, and what’s the return on investment, says Dine Brands CIO Justin Skelton. So, it’s extremely important to be able articulate your performance.
IDC's “Best in Future of Digital Infrastructure Awards” recognize organizations that have demonstrated innovation and excellence in preparing for the “next normal”. In this episode of Future Enterprise, you’ll meet three companies that have done just that — successfully leveraged digital technologies to dramatically improve the way they do business. Their stories will inform, entertain, and even inspire anyone who may be thinking about undertaking a similar transformation for their business.
Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.