Future of Operations
Which decisions can be left to AI and which ones still require humans? How is the role of middle management set to evolve in the years ahead? You’ll find the answers and much, much more, in this episode of Future Enterprise with host Joe Pucciarelli, Group Vice President and IT Executive Advisor at IDC.
Future of Customers & Consumers
In our high-tech world, the way you engage with your customers has become a crucial consideration and a potential competitive differentiator for any business. In this episode, hear how brands compete for loyalty based on the experience the customer receives, and why that battle will only get more competitive in the months and years ahead.
Future of Industry Ecosystems
It seems like a simple concept. How do companies get products and services from one point to another as effectively as possible? In this episode, we unpack that seemingly innocent idea and unravel the complex web of logistics, processes, and interdependent industries that shape our world.
Future of Digital Infrastructure
For the better part of the past 50 years, the ability to make everything available everywhere, any time, and from any device has been a pipe dream. But that promise is within reach as businesses move to autonomous operations, ubiquitous deployment, and cloud-centric technologies. In this episode, host Joe Pucciarelli is joined by John Hill, Chief Digital and Information Officer at clothing maker Carhartt.
6 ways to bridge the customer-engineer gap
These best practices will enable engineers and their internal stakeholders to create closer connections to customers.FROM OUR ADVERTISERS
10 Azure cost management tips
Moving to the cloud means paying for computing and services very differently. Understanding how you use Microsoft’s public cloud is critical for managing your costs.
What is servant leadership? A philosophy for people-first leadership
Servant leadership is a service-first framework for management that prioritizes employee growth and empathetic leadership.
Reimagining IT at Liberty Mutual
Like many IT leaders, James McGlennon has been on a journey to transform IT to support a new era of business productivity, a move accelerated and shaped by the pandemic.
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One of the attractions of new technology is that we can be happier and more productive in doingmore with less.
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Customer interviews and subsequent financial analysis find that a typical organization experiences benefits of $952,000 over three years, an ROI of 320% …
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To operate successfully in uncertain environments where network requirements constantly evolve, network engineers need to cultivate good habits
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This paper offers real-world ideas on why and how enhancements in SD-WAN …
Making a difference: IT leaders uplift their communities
Volunteer work can help lend new purpose and breathe new life into your IT career, say senior tech leaders who have offered their skills for meaningful community tech and STEM projects.
SAP sees RISE in its fourth-quarter revenue
Higher renewals and a marked shift to cloud-based revenue as a result of its RISE program are making the company more optimistic about its ambition of reaching annual cloud revenue of €22 billion by 2025.
5 steps for finding value in the cloud
What do companies with successful cloud strategies know that their peers don’t? Where to look for value.
As attention turns to UCaaS and CCaaS, focus on the unified experiences of people
Integrating communications and collaboration capabilities across the business is critical as workplace dynamics shift. Make sure you frame the tech discussion around customer and employee experiences.
Supply chain analytics: 5 tips for smoother logistics
Organizations are increasingly turning to data analytics to navigate supply chain disruptions and to enhance their SCM efforts. Here’s how to do it right.
15 professional organizations for Black IT pros
Black technologists have long been grossly underrepresented in IT. These 15 professional organizations aim to help close the diversity gap in tech by empowering Black tech professionals at every level.
9 ways CIOs will fail to support hybrid work in 2022
The heroic work CIOs did in facilitating all-remote workplaces isn’t enough to tackle what’s next. Hybrid success requires the right investments, a new mindset, and widespread cultural changes.
7 tips for containing project scope
Curtailing scope creep is always top of mind for project managers. Here’s how to ensure your project meets its intended purpose, goals, and scope requirements.
NetSuite brings real-time forecasting to cash management
One new ERP dashboard offers real-time cash forecasting without use of third-party integrations, and another adds a layer of data analytics to projects.
How the Log4j Grinch stole Christmas (with apologies to Dr. Seuss)
Attacks on open source software are increasing, which requires more scrutiny of development practices and processes
US Xpress goes digital for the long haul
Digital transformation positions the freight carrier well in a tight market for truckers, paving the way for improved operations and data-driven decision-making.
IBM sheds some Watson Health assets, refocuses on AI and cloud
In selling the data-based part of its Watson Health business to an investment firm, IBM signals that it wants to concentrate on core AI technology.
14 API strategy gotchas to avoid
Enterprises are increasingly looking to APIs to make their services more interoperable — and more profitable. But beware the following issues that could undercut the value of your API.
4 ways to mature your digital automation strategy
When it comes to realizing the benefits of digital automation, maturity matters. Here's what CIOs need to know to assess and advance their automation efforts.
CIO Leadership Live with André Mendes, CIO, U.S. Department of Commerce
André Mendes, CIO at the U.S. Department of Commerce, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They discuss battling cyber risk, advancing AI success, hybrid work challenges and more.
Trusted advisors: 8 tips for developing a dependable network
No CIO has all the answers. Strategic vendors, consultants, former colleagues, CIO peers — all can provide valuable counsel if you know how to develop advisory relationships that work.
MassMutual’s Gareth Ross: The hardest work of analytics “sits around the edges”
Two mistakes that can stymie analytics efforts: Underinvesting in data engineering and underestimating the importance of establishing cultural norms so that people want to use machine learning models.
A platform model drives digital innovation at Zoetis
As CIDO of the global $6.7B animal health business, Wafaa Mamilli’s job is to find new areas of revenue generation.
Baker Hughes CIO Jen Hartsock on balancing speed and perfection
The digital technology leader discusses the importance of vulnerability in leadership and what it takes to attract, develop, and retain awesome talent.
8 enterprise cloud strategy trends for 2022
Cloud adopters are shifting tactics to take advantage of fresh concepts and approaches. Here’s what you can expect to see this year.
IT leaders should measure and balance fairness in AI models, Forrester says
Eliminating bias in artificial intelligence is increasingly an issue as more enterprises use it in their services.
Business leaders take aim at the CIO role
As the top technology spot becomes more strategic, tech-savvy business leaders are stepping into the ring, giving traditional IT up-and-comers a run for the CIO role.
What is data architecture? A framework for managing data
Data architecture translates business needs into data and system requirements and seeks to manage data and its flow through the enterprise.
3 areas where AIops excels — and 2 where it still falls short
AIops speeds IT discovery and troubleshooting, but it isn’t magic. And operations staff must still prepare the data for machine learning and manually solve some issues.
Key challenges with iPaaS and how to resolve them
More businesses are eyeing Integration Platform-as-a-Service models to standardize data integration capabilities and unlock new insights.
What is TQM? A company-wide strategy for customer satisfaction
Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.
The 10 most in-demand tech jobs for 2022 — and how to hire for them
From security pros to developers to analysts, the battle for the best IT talent wages. Here’s what to look for (and what to offer) when hiring for the 10 most in-demand jobs for 2022.
Top IT takeaways from Microsoft’s $68.7B acquisition of Activision Blizzard
Microsoft says it will trade its workplace culture for Activision Blizzard’s metaverse building blocks — potentially bringing a new meaning to the title of software architect. Here’s what else CIOs should know.
How to know when AI is the right solution
Business value, training data, and cultural readiness are essential for AI success. Without all three, traditional solutions are your best bet.
Oracle scores another legal victory against Rimini Street
The third-party support provider has been caught using files provided by Oracle to one customer to help others, in breach of a 2018 injunction.
Ericsson’s Tony Caesar: It’s not about clocking hours, it’s about clocking results
The telecommunications company’s head of IT for North America discusses the company’s “way of working” and finding opportunities in the hybrid workplace.
Camira Fabrics weaves together EDI and API integrations
What began as a move to bring EDI management in house led to the creation of new APIs for shipping, and has opened the door to future infrastructure modernization.
8 top priorities for CIOs in 2022
2022 promises to be both exciting and challenging for IT leaders. To get the most value from IT in the year ahead, tech chiefs should focus on the following key initiatives.
10 CIO resolutions for 2022
Is advancing your career on your personal to-do list for the new year? Let these ideas be your guide.
Unlikely partners: How CIOs and CMOs can collaborate
In today’s digital-focused, customer-centric business world, CIOs and CMOs are putting aside tech budget tussles to work side by side in driving business value.
Top 15 IT certifications in demand for 2022
IT certifications can help you quickly gain and validate valuable skills and know-how in a domain that will further your career. Here are the most popular IT certs today.
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation
The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
The savvy CIO’s secret weapon: Your IT team
Building effective IT 101: When building an effective IT organization, nothing matters as much as the humans who get IT’s work done.
7 ways to breathe new life into your IT leadership career
Bored? Burned out? Here’s how to reignite your professional life and get your career back on track.
AI/ML at scale: The next horizon for PPG’s data strategy
At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
What is Kanban? Workflow management simplified
Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.