SPONSOR PODCAST in partnership with HCL
The only constant is change, the saying goes. And that’s especially true for today’s CIOs and IT leaders. The digital workplace has changed – and continues to evolve. Customer and user expectations shift almost weekly as new technology and user trends emerge. And enterprise cloud strategies are also changing, as companies embrace new investment priorities in response to the pandemic. Join experts from HCL as they explore the many changes on the horizon for today’s IT leaders – and how to plan a winning strategy across all three areas.
Episode 3: There’s no doubt the cloud offers a range of benefits if used to its maximum potential. After the first wave of cloud investment, however, the essential considerations have changed. rnrnIn this third and final episode our speakers, Gaurav Sharma, Associate Director – Hybrid Cloud Business, Digital Foundation at HCL Technologies, and Dave Smith, Founder and Principal Analyst at InFlow Analysis, explore why cloud and cloud technologies have proven essential in keeping businesses running. At the same time, however, companies must evolve their cloud strategies. The migration of contact centers to cloud is a hot topic and well supported by IT decision makers. But are you really thinking about your customers? rnIn these changing times the situation your customers face may be just as changeable as your business and IT situation. The question becomes, should you build out a “static architecture” for customer experience (CX), or create something that is dynamic, personalized, and fluid? rnJulian Frank, General Manager and Senior Solutions Architect at HCL Technologies, and Dave Smith, Founder and Principal Analyst at InFlow Analysis, explore why transforming your CX strategy to a fluid architecture is essential and what benefits it brings to your organization – and your customers.
Episode 1: Technology buyers see the potential for a solid digital workplace foundation. Small prototypes and niche use cases have drummed up significant interest in what is possible with digital workspace services. But before buyers can implement new technologies in this space, they must take a step back and ensure their digital foundation is up-to-date and scalable. rnrnOur speakers, Saurabh Sharma, Director and Head of Digital Workplace Services at HCL Technologies, and Dave Smith, Founder and Principal Analyst at InFlow Analysis, kick off their discussion about the digital workplace with a quick review of the past year.