‘Everything as a service’ doesn’t include every service IT provides, not to mention everything outside IT that can be characterized as a service. And what it leaves out is arguably more important than what it includes.
As CIOs re-think IT’s role in the enterprise, leading or facilitating business change is central to the conversation. Here’s one way IT can and should regain center stage.
Everything as a service (XaaS) should be about extending SOA to how businesses organize. Instead, it’s just another chargeback pricing model — exactly what IT doesn’t need.
When it comes to innovation, great ideas matter. But in the end, understanding the need to act on fewer great ideas matters more.
Organizational listening — knowing What’s Going On Out There — is leadership’s most poorly understood and undervalued responsibility. To fix this you need the right tools.
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
Want to survive as CIO? You’ll need metrics. But not just any metrics. Here’s a quick guide.
Directing decision-maker-awareness to the right targets is a key skill for CIO success. Investment risks that pit information security vs. information technology prove the point.
Lifecycle management should head off crises in the making but doesn’t. Instead, consider ‘version currency management’ and stave off catastrophe by being tactical about keeping systems current.