To be the agents of change that businesses require today, IT leaders must embrace a flexible mindset, prep their orgs for change, and recognize that intention and purpose are vital to empowering transformation.
The IT chief of the fast casual chain has a passion for delivering a great experience, whether it’s for customers, IT team members, or associates fulfilling orders at the chain’s 2,000-plus bakery cafes.
Service excellence is vital and requires a new mindset and an emphasis on different skills, mission, and metrics that many IT leaders still struggle with.
The Unisys technology chief shares insights on how to create a customer-first, business-focused leadership style that delivers value and opens doors to wider leadership opportunities.
For Anita Klopfenstein, a culture built on service, accountability, and innovation is key in delivering business value from difficult IT journeys.
Transforming IT from order taker to problem-solving partner requires a business-first mindset, results-based credibility, and a value-driven culture, as this roundtable of prominent CIOs can attest.
The TransUnion IT chief leans on his varied career as an IT leader, startup founder, and board member to help spot future CIOs and to prepare and inspire them to make the leap.
Textron’s Kim Mackenroth and Rockwell Automation’s Chris Nardecchia discuss the technologies that are transforming their businesses and paving the way toward manufacturing’s future.