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10 Social CRM Tools to Help You Keep Tabs on Your Customers
These 10 social customer relationship management (CRM) applications can help your organization monitor, manage and respond to what your customers are saying about you on popular social media sites (and elsewhere).Feature
Five Things CIOs Should Know About Big Data
You may not think you have petabytes of data worth analyzing, but you will, if you don't already. CIO magazine breaks down the 5 things CIOs need to know, now.Virtualization and Cloud Advisor
How to Address Cloud Application Lifecycle Challenges
Taking an agile approach to the application lifecycle in a hybrid cloud environment means moving beyond the one-and-done method of V2C conversions and embracing DevOps. Getting development and operations to collaborate means linking resource, configuration, and cloud management.How-To
How IT Pros Can Avoid Bid-to-Win Horror Shows
Zombies and vampires are great for the movies, but life-sucking ideas that won't go away are bad for IT projects. Problem is, clients really encourage bid to win behaviors — even in cloud projects where they are counterproductive.Feature
Orange County Provides IT Services Via Catalog
To simplify service contract management and provide a higher standard for IT projects, OC's former CTO opts for a catalogNews
iPad in the Enterprise: IT Must Stay Ahead of the Curve
In a wide-ranging interview, an Apple expert shares real-world experiences about iPads in the enterprise, mobile device management and BYOD. Key takeaways for IT: Don't improvise when it comes to iPad adoption and don't get bypassed by rogue users.Succeeding in Consumerization of IT
Don't Be Afraid of Using Consumer Apps for Your Business
Tips and Tricks for Using Low Cost Consumer Apps for Enterprise FunctionsFeature
How to Avoid the Perils of Virtualization and Cloud Stall
Virtualization and cloud computing offer the promise of cost savings, efficiency and flexibility, but organizations must plan their transitions carefully or risk finding themselves stuck with a bundle of sunk costs and no path forward.How-To
Do Insecure Open Source Components Threaten Your Apps?
Open Source components are a boon to developers, allowing them to efficiently write code without reinventing the wheel. But since open source lacks the notification infrastructure of commercial software, organizations must maintain a running inventory of open source components and their dependencies in production applications or risk deploying apps with known vulnerabilities.Feature
Continuous Deployment Done In Unique Fashion at Etsy.com
With customers and suppliers on seven continents, there is no good time for system maintenance — and little room for error — at Etsy.com. Yet by the time you finish reading this article, the company's continuous deployment process has resulted in code pushed to production by a developer with no one else's approval.Opinion
How to Create Digital Products That Customers Love
It's time to go beyond mere usability. Greg Laugero says CIOs should tap the strategic expertise of user-experience (UX) designers to create digital products and services that are fun, easy to use, and deliver all the business value they can.Career Connection
How Project Managers Can Negotiate Higher Salaries
The Project Management Institute's latest salary survey is chockfull of specific, reliable data that project managers can use to negotiate higher salaries. Here's an example of how they might use the data in their own salary negotiations.News
Microsoft Visual Studio 11 Enhances Productivity, Reduces Distractions
The beta of Microsoft's integrated development environment, code-named Visual Studio 11, will focus on helping developers build modern consumer and business applications, providing a simplified and distraction-free environment and enabling collaborative and agile development teams, according to Microsoft.Opinion
Is Your Cloud Project Ready to be Agile?
Agile development and the cloud are like hand in glove. But Agile can be dangerous if your organization isn't ready for it. Here are some questions you need to consider to determine if your IT organization is seriously ready to implement Agile.Feature
Adopting ITIL, COBIT Is Not Always the Best Practice
Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers.Feature
Rethinking Software Development, Testing and Inspection
Michael Fagan first found software inspections yielded a massive productivity improvement when working for IBM in the early 1970s. Now, 35 years later, we need to ask certain key questions: Are the dynamics of software development the same, are Fagan's findings still relevant in today's world of agile development and "extreme programming"? And, if so, what should your organization do about it?Opinion
Is Your Cloud Support Agile? Take Our Quiz
Practically everyone working in the cloud says they're doing agile projects. But you'll find some tinges of non-agility, particularly in the support function after you put a system into production. Take this quiz to find out how agile your cloud support organization really is.Feature
5 Tips to Keep IT Outsourcing on Track as Global Providers Cut Staff
Are you prepared as global IT outsourcers shrink onshore staff? These tips will help you keep projects moving as offshore IT service provides cut back on the on-site staff that used to work as liaisons between customer and provider.News
Enterprise iPad App: A Deal Closer?
Can a new-fangled iPad app really change the way a 100-year-old energy company sells hydraulics equipment? Eaton Corp. says its new app has already led to more sales.News
American Airlines CIO on Stepping Down Amid Bankruptcy
In this Q&A, CIO Magazine Hall of Fame member and soon-to-be ex-CIO of American Airlines Monte Ford talks about technology influence, cultivating future leaders and feeling sad.Tip
Why Yammer Is Snatching Up Enterprise Customers
Yammer looks a lot like a work-friendly Facebook, and it’s yielding new enterprise users as a result. Here are 5 things you need to know about the social networking site.How-To
Bold Hiring Strategies From Fearless CIOs
Sure, the economy might be scaring the crap out of us, but these CIOs aren’t letting that cramp their hiring style. In fact, they see it as a critical business strategy to continue to make long-terms plans and hire accordingly.Apple Enterprise Now
Apple iPhone’s Big Recycling Mess
Is the iPhone 4S the face that launched 200 million pounds of smartphone scrap?Apple Enterprise Now
iPad At Work: A Life Saver?
Lee Medical hopes its iPad app can lessen the risk of the leading preventable cause of death in hospitals.Opinion
How to Provide People-Friendly Tech
The Oct. 1 issue of CIO magazine features three stories that deal with the people issues behind IT’s biggest potential game-changers: BYOT, unified communications and social media.News
Enterprise Startups: A Long Road Ahead
This year's crop of DEMO startups targeting the enterprise space face big challenges.News
iPad Goes to Hollywood
iPads are fast-becoming a familiar sight on the sets of "Mad Men," "How I Met Your Mother," "The Mentalist," "CSI" and others. Thank the Apple geeks for bringing some excitement to the awkward Silicon Valley-Hollywood marriage.How-To
Project Management: A Simple Way to Identify Problems with IT Projects
Identifying problems with IT projects before they get out of hand really isn't that hard. All you have to do is ask project team members where they think the project might go wrong.Feature
How to Make EA Make Sense to Your CEO
Expert advice on discussing EA with your board in plain termsFeature
The Secret to Successful Software Innovation Projects
Building your own software seems nuts these days. But these CIOs from NYSE, KKR and Alcoa are doing it anyway. Why? To gain competitive advantage.Tip
2011 CIO 100: 5 Ways to Win At Project Management
Five 2011 CIO 100 winners share management techniques that helped them execute their innovationsNews
15 Incredibly Useful (and Free) Microsoft Tools for IT Pros
We've dug through the jungle that is Microsoft Downloads and found 15 of the best free tools you've probably never heard of.News
iPad Apps: Is Apple Courting the Enterprise?
Apple's new volume purchase program for business seeks to solve a major problem of iOS app distribution. Just beware of the wording: Custom B2B apps in the program must go through an Apple app review process.Deciphering Enterprise Apps
Summer Camp for Enterprise IT: Bolster Your Team's Skills
IT skills constantly need to be honed and grown to be ready for anything that happens inside a business. Are you making sure that your IT staff is staying up to speed? Take ERP, for example. It's big and complicated, but it's the technology glue that holds much of your business together. Have you considered sending an IT staffer to an ERP Boot Camp?Deciphering Enterprise Apps
ERP Vendor Shopping: 5 Must-Haves For Your ERP Requirements List
Your company's Enterprise Resource Planning (ERP) suite may arguably be the most complex, difficult and mystifying application in your organization's entire business software arsenal, so if it's time to replace it or upgrade it, you need to prepare big time.Opinion
Project Management: 6 Best Practices for Ensuring Software Implementation Success
IT leaders and project managers can preempt project failure using the six principles of project assurance.News
Project Management Training Improves Success Rates
Companies that invest in project management training reap a variety business benefits, but not just any training method will suffice, according to recent survey results.News
Project Management: 5 Characteristics of 'Transformational' PMOs
A new report from Forrester Research describes the characteristics of next-generation project management offices with real-world advice from leading PMO directors on how to get there.News
Three Phases of SharePoint: What Type of User Are You?
Is your company using SharePoint to the fullest? Probably not. According to Microsoft there are three phases of SharePoint use that range from connecting employees through social networking to building new technologies that boost the bottom line.News
Free Android Apps: 11 Great Utilities for Your Google Phone
You can never have too many Android apps…especially when they're free. Here are 11 downloads that deserve a spot on your device, each designed to add functionality to your Google phone and enhance your overall Android experience.Opinion
Your Next Project: Managing By Projects
If you feel like you are overburdened by projects, you probably are not alone. During my 13 years in the finance profession, cross-functional teams have evolved from a major change initiative to a part of everyday working life. I still remember my first major project team: My company's lawn care division was establishing a sales relationship with a national home improvement chain, and we were charged with implementing an order fulfillment system to fit our new way of doing business. At age 23, I enjoyed the interaction with people from different disciplines.Feature
Cloud Tools Organize Your Messy Digital Life
You've got e-mail, Gmail, online bank accounts, online bill paying, online backups, online photo albums and online docs. Wasn't technology supposed to make your life easier? New tools clean up the mess.News
Do iPad 2, iOS 4.3 Make Enough Gains for Enterprise?
Enterprises applaud the upcoming Apple iPad 2's videoconferencing, HDMI and tethering capabilities, but Apple could have gone further by slashing original iPad prices and extending Home Sharing.How-To
How CIOs Can Devise a Social Business Strategy
What does it take for businesses to successfully harness the power of social media? A new report from Forrester Research says that a social business strategy is key. Here's how to create one.News
iPad App Fills Killer Enterprise Need: Collaboration in the Cloud
A new version of Box's app that lets iPad users collaborate on files in the cloud adds much needed enterprise security features. Check out why one customer calls it "idiot-proof."Opinion
How To Create Your PMP Exam Brain Dump Sheet
The Project Management Professional (PMP) Exam is a 'closed' book exam, the only reference material you are allowed to carry into the testing facility has to be contained in your brain. PMP expert Cornelius Fichtner explains how to create an exam brain dump sheet as an effective way of getting reference material into the testing facility with you.News
Microsoft Office 2010 Upgrades: Four Pitfalls to Avoid
From training worries to compatibility woes, fears of business disruption can spread when IT announces a Microsoft Office 2010 upgrade. Here's how IT can steer clear of four big upgrade mistakes.Feature
SAP's Not-So-Secret Weapon: Its Own CIO
Oliver Bussmann, now a year into his tenure as CIO for SAP, has re-invented and raised the profile of the ERP vendor's CIO role. One key: Sharing with customers his ongoing experiences with a huge SAP environment.Feature
CIOs in 2011: The IT Roles and Strategies in High Demand
"Cost reduction" is out for 2011. What's in? Key portfolio and project management roles as well as demand for more consistent delivery of IT services.How-To
How to Prepare for the PMP Exam Part 8: Getting Recertified
Earning professional development units (PDUs) is key to maintaining your PMP certification. In this final article in CIO.com's series on how to prepare for the PMP exam, you'll learn how to earn those precious PDUs.-
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