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8 key IT lessons learned from the COVID-19 crisis

IT’s heroic response to the pandemic has highlighted the technologies, strategies and culture necessary to drive success going forward.

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4 ways to run a leaner dev team

Covid-19 has brought many challenges for today's IT leaders, including continuing to drive new value without adding talent or increasing budget. Here's a new look at running lean.

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How to negotiate a cloud SLA

It is essential to ensure that providers make good on their enterprise-level commitments related to service and performance, that’s where the cloud service-level agreement, or SLA, comes in.

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Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.

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Why data analytics initiatives still fail

Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.

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SAP CEO outlines new directions at Sapphire Now

Christian Klein, sole CEO since April, emphasized sustainability and an ambition to provide more industry-specific solutions at its flagship virtual event.

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CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.

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The most valuable cloud computing certifications today

Looking for an edge in today’s IT job marketplace? Benchmark your cloud computing knowledge and skills with one or more of these highly regarded cloud computing certifications.

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11 steps to insourcing success

Thinking about insourcing currently outsourced IT work to cut costs or make good on a long-term strategic plan? Here’s how to do it right.

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MWAA brings facial recognition to the airline boarding process

The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.

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How to make the tech industry more inclusive

Industry professionals shared their thoughts about what it will take to make the tech sector more inclusive during a recent #IDGTECHtalk Twitter chat

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Virtual environments: The universal equalizer for the workforce

Connecting people across geographies allows for different perspectives that generate new ideas and innovation. Could a virtual workplace be the answer to better business performance?

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How PagerDuty helps customer service and IT teams improve responses

PagerDuty uses machine learning to anticipate issues and dramatically accelerate responses, so problems are addressed before they impact customers

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IT heroes of the COVID-19 pandemic

COVID-19 was a challenge for all IT pros — but some have gone the extra mile. Here are just a few who have stepped up, volunteered their tech chops, and repurposed their platforms for those in need.

Nick Daffan, CIO, Verisk Analytics

5 fundamental steps for turning your data into an asset

Nick Daffan, CIO of Verisk Analytics, on how engaging data scientists, finding quick wins, and providing flexible technology are key to your data strategy.

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Agile IT procurement in a post-COVID world

During the pandemic, organizations adopted transformational sourcing and procurement practices to drive savings, speed, and agility. They may never go back.

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June/July 2020: Building a better experience

IT leaders share their best advice for creating a frictionless customer experience.

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What Trump’s H-1B visa order means for IT

H-1B visa applicants represent ‘a significant threat to employment opportunities’ for millions of unemployed, says Trump; IT firms say the move will damage the economy.

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