Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Big Data, Cloud and Mobile.
Five9 & Salesforce - Better Together
Hear directly from Five9 customers how integrating your contact center with Salesforce will create better agent experiences, increase productivity and maximize every customer interaction.
VMware's Cloud Strategy: Connecting People to Any App and Service
Cloud is fundamentally reshaping the enterprise, leaving both disruption and opportunity in its wake. But with the broad benefits of cloud come new levels of complexity—particularly when it comes to apps, the most critical component of the modern enterprise. VMware offers businesses an app-centric cloud strategy that connects any app, on any cloud, to any device. Read the article to learn how VMware’s cloud strategy can power your business.
How AMP Ltd. Built a Cloud Data Lake It Could Trust
Wealth management firm AMP Ltd. turned data into value by better understanding customer behavior. By using Talend to bring siloed corporate and external customer data, such as CRM detail and social media posts, into a data lake on Amazon Web Services (AWS), AMP Ltd. was able to uncover valuable insights to better cross-sell, upsell, and improve the overall customer experience.
Service Transformation: A Guide to Cloud Services Models
Companies are increasingly using as-a-service models to accelerate innovation, drive data insights, and improve performance. For many organizations, the Anything-as-a-Service (XaaS) model is fast becoming the most efficient way to transform digitally. This guide examines the benefits of transforming via cloud services and provides use cases and examples of how specific as-a-service models can optimize IT and business.
Manhattan Associates Consolidates and Simplifies Data Protection and Files
Until recently, Manhattan Associates had used a traditional secondary storage solution to manage its large and rapidly expanding data footprint of ~1PB. Designed for traditional workflows, the company’s IT team realized it had become cost prohibitive to add features to their existing environment to support their VM level backups.
Solution Brief: Bringing Enterprise Grade Capabilities to the Public Cloud for Secondary Data
Making the public cloud interoperable with on-premises solutions needs to be part of your hybrid cloud strategy for secondary data workloads. Legacy solutions, however weren’t architected with the cloud in mind.
UCSB Consolidates Their Data Protection on Cohesity's Single, Web-Scale Platform
Read the case study and get details on how UCSB consolidated everything from backup to recovery, analytics to monitoring and alerting.
White Paper: Solve Hybrid Cloud Challenges for Secondary Data and Apps
This white paper looks at the evolution of these challenges and offers practical advice on ways to store, manage and move secondary data in hybrid cloud architectures while extracting the hidden value it can provide. Download to learn more.
How CARFAX Leverages Five9 and Salesforce to Increase Agent Productivity
Five9’s Darryl Addington is joined by David Muttiah, Change Manager at CARFAX, to discuss the key steps CARFAX took to improve their customer journey and agent efficiency
Five9 Adapter for Salesforce
The Five9 integration, jointly designed with Salesforce, creates a powerful, modern and intuitive agent interface. It enhances the customer experience by allowing agents to focus on the right information at the right time.