Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Big Data, Cloud and Mobile.
ThinkJar: Six Transformational Customer Service Trends
Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.
Think beyond traditional CRM to elevate your customer service
In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.
The customer service metrics and KPIs you should be tracking
This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.
Driving Radical Business Transformation
Read this ebook to learn how IT can transform your business.
Preparing for launch
Just creating a plan for transformation is not enough. You need to assess your day‑to‑day operations and make changes where needed. If that doesn’t happen, you could end up battling inefficiencies and legacy challenges when launching your transformation. This ebook can help you prepare.
The Total Economic Impact™ Of ServiceNow IT Business Management
Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource utilization and allocation.
Turbocharge Your Project Management Office
How can you create a streamlined, effective PMO organization? Read our eBook for some proven ways to get started.
Where is IT today?
Business transformation is essential for an organization to stay competitive in today’s market. And IT can be an important partner in the transformation.
Remote Working Guide
This guide offers practical advice for employees, business leaders and IT leaders.
IDC MarketScape: Worldwide IT Project and Portfolio Management 2019–2020 Vendor Assessment — Coordinating Adaptive DevOps for Digital Innovation
The IDC MarketScape named ServiceNow a leader in the IT Project Portfolio Management (PPM) market based on overall strategies and capabilities for ServiceNow’s Project and Portfolio Management (PPM), Application Portfolio Management (APM) and agile solutions.