Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Big Data, Cloud and Mobile.
Digital, Mobile, and Seamless: How the Financial Industry Is Revamping Customer Experience
From a bird’s eye view, banks and financial service providers have been making incremental innovations over the last few decades. Significant successes have been rare. But finally, digital innovation is stirring things up in the financial sector, with customer experience taking centre stage.
Forrester TEI Adobe Sign
Cost savings and business benefits enabled by Adobe Sign.
4 Ways to Empower Agents to Deliver Great Customer Experiences
Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship
9 Reasons to Make the Move to a Cloud Contact Center
Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.
A Practical Guide to AI in the Contact Center
Are you interested in how artificial intelligence (AI) might impact your contact center?
The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade.
Achieving Business IT Alignment How to Ensure a Smooth Migration
Find out how to make the connection seamless and boost productivity by reading Achieving Business IT Alignment: How to Ensure a Smooth Migration. Download the eBook today!
What the evolution of Technology Means for CIOs
This on-demand webcast discusses how CIOs and CTOs can utilise evolving technologies to achieve business outcomes.
The Business Value of an Agile Platform for Developing and Running Applications with OpenShift on AWS
Application development. It’s a critical piece of most organizations. Speed, reliability and security are paramount. An agile and flexible platform for developing applications can be a key competitive advantage.
False Positives: The Cure is Worse than the Disease
SOCs are inundated by high-volume, low-fidelity alerts. Inaccurate detection technology, inability to correlate event data, lack of context, and no alert consolidation are overwhelming 79% of SOCs. More alarming are the risky way SOCs combat alert volumes. Learn more by reading “False Positives: The Cure is Worse than the Disease.”