CX and the new Digital Workforce

Companies have now endured more than a year of pandemic-driven change, and some of that change will be permanent. And not all of it is bad. Many employees have gotten quite used to “work from anywhere,” and some of them would like to continue doing so. At the same time, organizations that were considering automating some parts of their processes before Covid are speeding up that initiative. Far from displacing their employees, some of these technologies will be helpful to them. 
 
This eGuide will bring you up to date on best practic¬es in integrating AI and automation to improve both the customer and employee experience.