Datto’s Global State of the MSP Report

The impact of COVID-19 on managed services was a mixed bag. Many Managed Service Providers serve clients that shifted to a work-from-home scenario. For those MSPs, potential revenue loss was likely offset by helping clients “go remote,” the transition to SaaS applications, or moving workloads into the cloud. This report looks at the responses of more than 1800 Managed Service Providers worldwide to learn more about who MSPs are, what they care about, and paint a picture of the global Managed Service Providers environment.