Customer-led transformation: How to become data driven and client centric

In response, organisations must include data and business intelligence as a strategic priority and carefully craft a modernisation plan. They must invest in emerging technologies, with a focus on open standards-based technologies that support the strategy. To get there, it’s necessary for IT leaders to break down organisational silos that can restrict data sharing, and advance their technology profile without undermining legacy systems that are still the backbone of many public organisations. At the same time, they need to simplify their technology environment so they can contribute to being good stewards of their organisation’s financial capability.

IDG is therefore very pleased to invite you to a webinar on this important topic with our partners SUSE and Microsoft. We will be joined by:

  • Independent expert Joe Sweeney, industry analyst from IBRS.
  • Vishal Ghariwala, Chief Technology Officer, APJ and GC, SUSE
  • Manish Prakash, Regional Business Lead, Public Sector, Microsoft Asi

The focus of this discussion will be on the public sector, with topics that include:

  • Modernisation from legacy systems
  • Deploying and optimising new technologies such as advanced analytics and IoT
  • Enabling inter-departmental connectivity and data sharing
  • Delivering better customer experiences
  • Ensuring a ‘client-first’ approach while undergoing digital transformation