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Avoiding Groupthink: How Observability Paves the Way to Better Business Outcomes

Avoiding Groupthink: How Observability Paves the Way to Better Business Outcomes

Planning is tough. By the time you’ve made a plan, you can guarantee something important has changed – and your plan needs to as well. And that’s probably only going to get tougher if people don’t adopt new tools to act faster,...

For Cloud Transformations, Choose an Innovation Partner

For Cloud Transformations, Choose an Innovation Partner

A global systems integrator must be more than a technical operator that does only what the customer asks for.

Three Ways to Free Your Teams to Innovate for a Modern Business

Three Ways to Free Your Teams to Innovate for a Modern Business

It’s imperative that the underlying rules of innovation are understood and made as accessible as possible.

Achieving the Balance between Innovation and Governance

Achieving the Balance between Innovation and Governance

The belief that technology alone will change the way teams work together is false and unhelpful.

Change Your Operating Model for Successful Modernization Now and Beyond

Change Your Operating Model for Successful Modernization Now and Beyond

The service deployment platform allows teams to serve themselves without working in a silo or breaking someone else’s rules.

Honesty Underpins Successful Digital Transformation

Honesty Underpins Successful Digital Transformation

And today more teams are adopting a ‘flywheel approach’ as they transform.

The Power of the Modern Intelligent Core on AWS

The Power of the Modern Intelligent Core on AWS

SAP S/4HANA, or the intelligent ERP, is an imperative for organizations to keep a competitive edge in today’s environment of increasing digital demands. Here is what to know to drive business value.

The Secret Sauce to Successful Cloud Migration and Beyond

The Secret Sauce to Successful Cloud Migration and Beyond

Understand why assurance is a critical catalyst for growth and ROI, increasing customer experience during digital transformations.

Balancing the Yin and Yang of Application Modernization

Balancing the Yin and Yang of Application Modernization

Businesses grappling with modernization can look to the ancient concept of balance to achieve long-term value.

Stop Experimenting with AI and Machine Learning

Stop Experimenting with AI and Machine Learning

Here’s how to fast-track value creation right now.

An Optimal Approach to Omnichannel Commerce to Maximize Lifetime Customer Value

An Optimal Approach to Omnichannel Commerce to Maximize Lifetime Customer Value

We are moving to a more comprehensive commerce experience that must consider a customer’s full lifecycle, from inspiration and payment to reengagement.

Moving From Rigid Experiences to a Fluid Multiverse

Moving From Rigid Experiences to a Fluid Multiverse

Identity has never been so uniquely personal as it now is becoming. Consumers are challenging the norms of past generations, and moving away from rigid definitions of identity to a more self-defined, fluid approach.

Physical and Mental Well-being to Become Key Ingredients of Next-Generation Experiences

Physical and Mental Well-being to Become Key Ingredients of Next-Generation Experiences

As lifestyles become more fluid and nonlinear, brands have opportunities to become well-being partners with their customers, addressing emerging needs.

Expect Experiences that Have a Positive Environmental Impact

Expect Experiences that Have a Positive Environmental Impact

The challenge of the next decade will be to reimagine how we live through the lens of environmental empathy.

Get Ready for Next-Generation Experiences With a ‘Phygital’ Approach

Get Ready for Next-Generation Experiences With a ‘Phygital’ Approach

Modern getaways, shopping, and entertainment experiences are being redefined in ways we’ve seen only in science fiction. Now, being present can mean being anywhere.

Gaining Customer Trust: The New Ethical de Facto

Gaining Customer Trust: The New Ethical de Facto

Experiences cannot depend on customers having implicit trust. That trust must be earned.

Customer Experience Is Moving ‘Beyond Seamlessness’

Customer Experience Is Moving ‘Beyond Seamlessness’

There is a trend away from minimalistic experiences, where consistency is foremost, to seamless integration that delivers more “indulgent” experiences designed to engage.

Uniting Emotional and Logical Elements Will Drive the Content of Next-Generation Experiences

Uniting Emotional and Logical Elements Will Drive the Content of Next-Generation Experiences

The ability to add more emotional content to the experience is one of the most important enhancements on the horizon.

The Future of Customer Experience

The Future of Customer Experience

Cognizant Digital Experience has identified the most important CX themes that will impact brands in the coming years.

Design Operations Is the Next Step in Building Compelling Experiences at Scale

Design Operations Is the Next Step in Building Compelling Experiences at Scale

Successful brands are focusing on consistency, efficiency, and agility when designing the customer experience.