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We should only get faster

We should only get faster

In the last few months, executives and technical practitioners have told me more often than not that productivity at their company increased as a result of changes made to respond to the coronavirus pandemic. This is consistent...

Unhelpful Personalization Is Not a Winning Strategy

Unhelpful Personalization Is Not a Winning Strategy

Throughout my career, I have both taken inspiration from and found practical guidance in a principle of servant leadership: “Make sure that other people’s highest priority needs are being served.” Discovering the next bingeable...

Keeping momentum doing less with less.

Keeping momentum doing less with less.

It’s possible to be “correct, but unhelpful.” I had this experience while talking with an accomplished digital transformation leader just recently. He agreed with me that data-driven enterprises get compounding returns from the...

The Best (and Worst) Question to Ask About Your Data

The Best (and Worst) Question to Ask About Your Data

Helpful advice from companies that were purposely built to be data-driven permeates our daily lives.

Why you need to “do more with more”

Why you need to “do more with more”

The operating model of an organization is the bridge between its strategic intent and effective execution. It includes organizational structure, accountabilities, governance, and ways of working alongside people, process, and...

We’ve seen this movie before

We’ve seen this movie before

In 2011, Marc Andreessen argued that “software was eating the world.” By 2013, Gartner executives told us “every company is a technology company.” “Digital transformation” exploded as a hot topic in 2014 and hasn’t slowed down...

Your Customers Want to Be Data-Driven Too

Your Customers Want to Be Data-Driven Too

Every digital interaction produces data. And data is what economists call “non-rival”: It can be used simultaneously, without being diminished, by any number of consumers. It’s understandable that teams aiming to drive top-line...

Lean In to Differentiate with Data

Lean In to Differentiate with Data

If we’ve accepted that the future of business is digital, then the future of digital business is data-driven. Here’s how the most advanced companies are turning data into business results.

Wheeling and Dealing with Data

Wheeling and Dealing with Data

Is “dealing with data” oriented toward seeking opportunities or avoiding risk in your organization? FedEx and Microsoft provide an example of the former, tying up to bring data-driven services for supply chain management to...

Transformation: The Second Best Time Is Now

Transformation: The Second Best Time Is Now

There’s no time like the present to embrace transformation. Equipping teams to act with urgency and aim high benefits customers when the stakes are highest.