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The IT Leader’s Guide to a Customer-Centric Digital Strategy

The IT Leader’s Guide to a Customer-Centric Digital Strategy

Many high-performing sales teams rely on innovative technologies and data-driven insights to deliver personalized customer experiences. But not only is technology constantly changing, the role of selling isn’t limited to just sales...

Putting the “IT” in Profit

Putting the “IT” in Profit

As we begin to emerge from a major economic disruption, forward-facing leaders are refocusing their efforts on growth and profitability. CIOs are no exception.

How First Command Financial Services Relies on Data to Make a Difference in Military Communities

How First Command Financial Services Relies on Data to Make a Difference in Military Communities

As a financial planning firm focused on serving US military families, First Command Financial Services knows that delivering a stellar client experience is more than a marketing strategy: it’s a corporate mandate.

Why Data Analytics is Essential to the Customer Experience

Why Data Analytics is Essential to the Customer Experience

It may seem counterintuitive for sales teams to focus on anything except selling – or for service teams to focus on anything except resolving support cases. But having these teams lean into data analytics can actually help both sales...

Customer-Centric Digital Transformation

Customer-Centric Digital Transformation

A growing number of IT leaders and their sales counterparts are working together to centralize data, monitor customer activities, and enhance customer experiences.

How the Boston Red Sox Score Big on Service and Sales

How the Boston Red Sox Score Big on Service and Sales

When COVID-19 led to a shortened 60-game season for MLB teams, it raised the stakes for the Boston Red Sox.

Meet the Revenue-Centric CIO

Meet the Revenue-Centric CIO

We spoke with Keith Onchuck, chief information officer for Ozinga, to learn his thoughts on how innovative technologies, customer experience, and empowered employees can lead to revenue generating initiatives.

The CIO and the Sales Team: Better Together

The CIO and the Sales Team: Better Together

CIOs and sales teams that work together on a customer-centric agenda are achieving business growth despite challenges.

4 Ways HKBN’s Co-CIOs are Transforming Hong Kong’s Fastest Growing Telco

4 Ways HKBN’s Co-CIOs are Transforming Hong Kong’s Fastest Growing Telco

Samuel Hui, Co-Owner & Chief Transformation Officer, and Sam Tan, Co-Owner & Chief Innovation Officer at the HKBN Group (HKBN), discuss how they’re orchestrating people, processes, data, and technologies to lead a major transformation...

The Need for Speed: Getting to Market Faster Starts with Investing in Your Employees

The Need for Speed: Getting to Market Faster Starts with Investing in Your Employees

Increasing speed to value starts with giving teams the resources they need.

How CIOs Can Tackle Digital Transformation with Speed and Agility

How CIOs Can Tackle Digital Transformation with Speed and Agility

The ongoing pandemic has changed the way we work as digital transformation continues to accelerate at a rapid pace.

CIOs Should Adopt a Digital Mindset to Lead Teams Through Change

CIOs Should Adopt a Digital Mindset to Lead Teams Through Change

Learn how technology leaders can play a pivotal role in driving business transformation.

The Fast Lane to Digital Transformation with Bollé Brands

The Fast Lane to Digital Transformation with Bollé Brands

Tasked with launching the company’s first direct-to-consumer (D2C) website – during a pandemic - this IT team rose to the challenge and launched in just 6 months.

PwC Prioritizes Unity to Manage Global Teams Through a Digital Transformation

PwC Prioritizes Unity to Manage Global Teams Through a Digital Transformation

Balancing technological innovation and rethinking work processes is key for delivering better customer and employee experiences. Here’s how PwC met the challenge.

How CIOs Can Lead Human-Centered Change in Any Organization

How CIOs Can Lead Human-Centered Change in Any Organization

The traditional approaches to change management are no longer effective. Today’s CIOs must kick-start change not with the technology or processes, but with people.

The CIO as Chief Integration Officer

The CIO as Chief Integration Officer

Winning in an all-digital world starts with integrated experiences. Here are 4 techniques to help you succeed.