IT Service Management and Business Requirements

A couple of years before terms such as "Cloud", "Big Data" and "Bring Your Own Device" (BYOD) occupied the lexicon...

Data Entry and Device Control

Time to move on from punched cards and keyboards When computers were first created, all attention was centred on getting answers to complex...

A more intelligent approach to security

At the RSA Conference 2012 in London, one of the key themes to emerge was that the traditional ways of doing security, while still mostly valid...

Windows 8 Perspectives - The power user and the teenager

Windows 8 has been criticised quite a bit in the press for some of the decisions Microsoft has made around user interface. As more and more...

Social collaboration: From a faith-based to business-led approach

I have long been a sceptic of the 'install it and they will figure out how to use it' approach to social collaboration.  While you hear the...

Balancing storage efficiency and data security

We know from our many studies that most IT organisations are stretched operationally while having to balance a whole bunch of competing priorities...

Don't get misled by the vocal minority

You don't have to move in specialist digital marketing circles to have come across the notion of 'social media analytics'. Anyone on the receiving...

The secrets of effective disaster recovery

There's no magic bullet, but there's a formula Many IT and business executives groan when the topic of disaster recovery (DR) appears on the...

Oracle fleshes out its 'big data' portfolio

I couldn't say this for certain, but I get the impression that the marketing noise around 'big data' has now exceeded that of 'cloud computing'....

Apples and Oranges

Are people really comparing like with like on the question of Mac versus Windows?  A couple of weeks ago, I had occasion to spend some time...

Happy 100th birthday IBM

A couple of months ago, I picked up a tweet on Twitter that said something along the lines of: "It's interesting that all of the tech companies...

Lithium helped the penny to drop

A more tangible take on social CRM While I go about my business as an industry analyst, I sometimes come across problems and solutions highlighted...

Putting 'I' back in 'CIO'

Nice sound bite, but does the spirit make sense?   On  a few occasions recently I have heard presenters on stage remind their audience...

Videoconferencing: coming to a company near you?

It is probably fair to say that the likelihood of videoconferencing becoming mainstream in the next year or so is slim. Of course, many vendors...

Focus on business challenges, not technology innovations

The IT industry really does bring out the best and worst traits of human nature. Were we always quite so excitable about the latest big thing? It...

What personality is your IT department?

Over the years I've spent quite a lot of time thinking about the idea of IT maturity models - which are great in principle, but, to be frank, a...

Want to reduce mobile voice costs? Change the channel

It has been a while since the EU introduced regulations to address the cost of roaming in Europe - 2007 to be precise. Undoubtedly, this was a...

Getting up to speed on desktop virtualisation

Now's not a bad time to be considering this stuff I remember reading an analyst prediction at the end of 2008 that 2009 was the year in which...

Data protection and identity management - are you sure you're safe?

Data protection is an essential area for businesses, and an increasingly critical one to deal with, as volumes and complexity of data grow, along...

Vodafone UK ready to walk the walk

It has been very interesting watching Vodafone go through its journey over the past five or six years. From the delivery of relatively...

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