According to a survey of employee opinions in Brazil, China, Germany, India, the United Kingdom and the United States, 54 percent of workers have favorable views of their senior management.
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Indian workers were most likely to give their senior management the thumbs up, while Brazilian and British employees recorded the lowest levels of satisfaction with senior managers, according to the survey results gathered by Kenexa Research Institute, a division of HR software and services provider Kenexa.
But what employees specifically value in management varies by geography, according to the study.
Indian workers like it when leaders are quick to respond to marketplace opportunities and competitive threats. Brazilian workers appreciate managers who place a strong emphasis on customer service and are transparent about the company’s direction. German workers value organization leaders who act on innovative ideas and work to improve product or service quality. Chinese workers are more likely to rate senior management as effective if they feel they have a promising future at the company or if the company creates higher quality products or service then the competition. American workers attach importance to being well-informed about issues facing the company. Americans also care about the prompt resolution of customer problems.
Employees with a Favorable View of Senior Management Effectiveness
Source: Kanexa Research Institute, survey results based on 1,000 respondents in the six countries.