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An Accenture survey finds that while consumers' customer service expectations continue to rise, the majority of companies aren't keeping pace, sending customers to competitors. And it's only getting easier for them to leave.
Search giant's web search market share far outpaces rivals, but analysts say Google needs to make search appliance easier for enterprise systems managers to deploy.n
The mammoth radio telescope searching for intelligent life beyond Earth just got even more powerful. Now more volunteers are needed to help sift through data.
A new survey from AMR Research finds that it's out with the old (legacy SCM systems) and in with the new (best-of-breed solutions) in 2008.
"Green" aspirations top the business agenda in 2008, and that starts with an examination of a company's supply chain. But determining the carbon footprint of any supply chain is a complicated, expensive and uncertain endeavor.
Just as all politics is local, all business is now online. Even if you don't offer e-commerce, customers and critics will be talking about you online anyway. Hereu0019s how to cope.
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