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The introduction of Apple Pay -- and CVS and Rite Aid's subsequent disabling of the technology -- has retail CIOs once again rethinking the way customers pay at the cash register.
Social Supply Chain is one of the most vivid examples of the need for enterprise IT to develop double- and triple-deep skills to avoid disintermediation by the business and other service centers.
Heavily used CRM systems house a collection of monsters that grows over time. Here's how to find and defeat them before they get you.
The buzzphrase 'digital enterprise' can be a bit mushy. What does it really mean? And how do you get there? Here are five emerging models.rn
After hosting its software on Amazon Web Services, risk management firm RMS decided to move to a private cloud. The decision paid off, largely because RMS got a little help from its friends.
Winning in the age of the digital consumer and the u2018mobile momentu2019 requires the CIO and the CMO to work together, Forrester CEO George Colony said at Dreamforce. Together, they can truly understand customer behavior and how customers use tech
The Dreamforce conference is far more than a tech conference. It is a festival with celebrities and music, and tech. The two big tech announcements of particular interest are mobile development and analytics.
It was a big week for Watson, which opened a new headquarters in the Big Apple and took center stage at IBM's Think Forum. The type of intelligent computing that Watson provides (or other vendors will soon provide) can improve customer relations, exe
CMOs may say they adding mobility into their digital marketing mix, but many haven't even defined objectives yet. What should CMOs be doing and how can CIOs help?
With all the corporate combinations going on, the topic of CRM system consolidations inevitably comes up. There are valid reasons to keep multiple instances of CRM systems -- but there are just as many valid reasons not to.
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