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How to Use Big Data to Stop Customer Churn

While still in its infancy, Big Data helps companies on the cutting edge of customer experience figure out why some customers leave and how to stop others before they do.

Sep 27, 2012 7 mins

Big Data Business Intelligence CRM Systems

Microsoft Office 2013: Best New Features for the Enterprise

With Office 2013, Microsoft has worked to cut out the clutter and create a streamlined Office for today's mobile enterprise that integrates with Microsoft's SkyDrive cloud storage service, allows for touchscreen capabilities and works across differen

Sep 25, 2012 5 mins

Microsoft Office Small and Medium Business Smartphones

Amazon’s Online Sales Tax Holiday Is Ending and That’s a Good Thing

Amazon started collecting sales tax in California on Saturday, and other states will soon follow. While nobody likes to pay more for online items, it will help the greater good.

Sep 20, 2012 3 mins

E-commerce Software Internet Small and Medium Business

Dreamforce Reality Check: The Social Revolution Is Not for Everyone

It's been a social networking love-fest at Dreamforce in San Francisco this week, but if a social enterprise initiative performs badly it can be anything but a dream.

Sep 20, 2012 3 mins

CRM Systems SaaS Social Networking Apps

DreamForce 2012 All About Sharing Customer Success

A tradeshow is a tradeshow is a tradeshow. But developer conferences can tell you a lot more, providing key indicators for the future. At DreamForce 2012, Salesforce.com.com is showing roughly 90,000 attendees what its high-profile customers are abl

Sep 20, 2012 6 mins

CRM Systems ERP Systems Engineer

Digital Disruption: What Software Dev & Delivery Competencies Matter?

In this age of digital disruption and a society empowered by software-fueled technology, firms that can cultivate competencies in software development & delivery will establish competitive advantage as they will be better equiped to meet, and exceed,

Sep 14, 2012 3 mins

Engineer Enterprise Applications IT Leadership

CRM Projects Done Right Mean Business Process Changes

Like most enterprise applications, CRM systems mean tighter business processes. Unlike most enterprise apps, however, CRM users typically aren't ready this for this. Here's a look at what needs to be fixed before you should really start a CRM project

Sep 13, 2012 6 mins

BPM Systems CRM Systems IT Skills and Training

Online Sellers Unite to Oppose Ecommerce Tax Proposals

Calling sales-tax proposals 'unfair and unwise,' We R Here group seeks to put human face on proposed sales-tax requirements, telling lawmakers that small businesses, jobs are at risk.

Sep 13, 2012 4 mins

Government Laws and Regulations Retail Industry

Black Hat, Defcon Security Horror Stories Show Enterprise Vulnerabilities

Java hacks, VPN hacks, firewall hacks and even hotel room key hacks. Nothing is safe anymore, judging from an analysis of presentations at Black Hat and Defcon this summer. The lesson for enterprise CIOs? Be afraid. Be very afraid.

Sep 12, 2012 5 mins

Firewalls Intrusion Detection Software Phishing

Scam Alerts: Fake Amazon Reviews and ‘Free’ Trials

The Internet is full of fakery. Beware of free trials that become recurring items on your credit card bills and take those great reviews on Amazon and other e-commerce sites with a shaker full of salt.

Sep 11, 2012 4 mins

E-commerce Software Internet Productivity Software