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After almost a decade of mismanagement and waste at the FBI, its CIO turned the agency's maligned case management implementation into an agile project. Two years later, the system is live. This relative success, as well as the example of other federa
Smart car buyers don't get a Ferrari when a Fiat will do. The same philosophy is true of CRM systems, which can be as utilitarian or as luxurious as you want them to be. The key is determining whether the extra features will improve profitability and
Knight Capital lost $440 million in 30 minutes due to something the firm called a 'trading glitch.' In reality, poor software development and testing models are likely to blame. Here's what your company can do to avoid similar embarrassment and huge
With most enterprise software, whether it's on premises or in the cloud, making the business case and determining the optimum investment are straightforward. Not so with CRM systems. Here are four reasons why.
You have a shiny new Google Nexus 7 Android tablet. Now it's time to make it your own with some valuable mobile applications. CIO.com's Al Sacco shares his favorite Nexus 7 tablet apps for entertainment, social networking, remote-PC access, instant m
Some of the indispensable technology that you use every day was so ahead of its time that it now goes largely unnoticed. Here the innovations that forever changed email, Web development, database management and other "givens" in today's tech finally
Development organizations are increasingly looking for a Mobile Application Development Platform (MADP) that can support their needs for both current and future projects. Here are 10 that have been identified as leaders in the field.
Enterprise app stores like the SAP Store can change the way enterprise software is bought and sold. Like any revolution, though, it won't be an easy process.
If CRM systems are just IT systems, why are the projects so political? It's the people, processes and policies that are affected. Here are five warning signs that mudslinging may begin, as well as some tips for reaching across the aisles.
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