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Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.
Don't get left in the dark when Google Reader shuts its doors on July 1. Check out this list of free alternatives that will let you continue to keep tabs on the news you need.
While most big data headlines focus on sentiment analysis and other marketing activities, multinational conglomerate GE sees a future in which machine-to-machine communication and big data analytics spur a wave of innovation on par with the Industria
Microsoft's SharePoint 2013 offers improved mobile features, however, enterprises need stronger capabilities and may need to turn to third-party applications to make SharePoint fill those growing mobile needs.
Hackers are stealing credit card and other sensitive information from ecommerce sites. To protect (and reassure) your customers, it's imperative to know how to protect your ebusiness and your sensitive customer data. Ecommerce and security experts sh
IBM and Hewlett-Packard recently held events in Las Vegas. IBM went first and demonstrated how its customers will use Watson to change the world. HP responded by bringing executives on stage to talk about new products. HP can't let its competition ke
Surveying your customer base is an essential best practice for customer service and support teams alike. But the survey is a medieval construct. Here's how to get a 21st century view of customer satisfaction.
Microsoft's subscription-desktop hybrid application updated from the cloud may trigger wider Office 365 adoption in the enterprise, at least that's what the software giant is banking on with its new Office365 ProPlus offering.
If you use Google Reader, you must say goodbye to the service on July 1. Here are step-by-step instructions for exporting your information to use with another RSS service.
Installing a customer feedback system alone won't get your business what it needs. Customer experience is more than just measuring satisfaction. Here are some real-life lessons learned from doing it the wrong way.
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