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7 CRM trends for 2026: AI brings decisive action to customer workflows

Agentic AI continues to accelerate the evolution of customer relationship management (CRM) into a more decisive, action-oriented solution, with subsequent workforce, budgeting, and business process impacts CIOs must account for.

By Neal Weinberg

Jul 23, 20269 mins

CRM SystemsIT StrategyTechnology Industry

Recent news & fresh reads

The new value architecture of the AI-native SaaS era

As AI transforms SaaS, software success is shifting from seat-based access to credit-centric metrics that track actual work performed.

By Malinda Gentry and Harvind Raman

Jul 23, 2026 9 mins

BudgetingPricingSaaS

Stop asking AI nicely: Here’s how to get work-ready results every time

Advanced prompting techniques like Chain-of-Thought and ReAct transform basic AI into reliable, enterprise-ready systems.

By Archana Choudhary

Jul 23, 2026 5 mins

Artificial IntelligenceEnterprise Applications

Principles every enterprise must test before the attack arrives

True cyber resilience requires independent backups, board-aligned recovery plans and stress-testing for total, destructive blackout scenarios.

By Tony Colon

Jul 23, 2026 7 mins

Business ContinuityData and Information SecuritySecurity

Sovereign AI has become the public-sector CIO's control problem

As governments embed AI into services, sovereignty shifts from training native models to public CIO control over data, vendor dependency, audits and continuity.

By Collin Hogue-Spears

Jul 23, 2026 8 mins

GovernmentGovernment ITMarkets

How to Launch Your AI Projects from Pilot to Production – and Ensure Success

IT leaders can take an active role in improving how many AI projects get fully off the ground.

By Isaac Sacolick

Nov 7, 2022 4 mins

Artificial IntelligenceData ScienceMachine Learning

Monday.com cuts 20% of its workforce to restructure for the AI era

The company says the move isn't about margins, but about creating a flatter organization built around AI agents, autonomous teams, and deeper customer engagement.

By Taryn Plumb

Jul 22, 2026 7 mins

Artificial IntelligenceSoftware ProvidersTechnology Industry

Oracle’s July update fixes ten 10.0 vulnerabilities in Fusion Middleware

The record number of fixes in this quarter’s Critical Patch Update cover 32 product families.

By Gyana Swain

Jul 22, 2026 6 mins

DatabasesOracle DatabaseRelational Databases

Oracle expands Cloud@Customer with new database service for mid-sized workloads

Base Database Cloud@Customer could help regulated enterprises modernize databases and deploy AI closer to sensitive data, although its appeal is likely to remain strongest among existing Oracle customers, analysts say.

By Anirban Ghoshal

Jul 22, 2026 5 mins

Cloud ComputingDatabasesHybrid Cloud

The $3 trillion assembly line: Why CIOs must industrialize the data center supply chain

Building data centers isn't civil engineering anymore; it’s high-stakes product assembly where a disconnected software tool can create a $500M blind spot.

By Joydeb Mandal and Sourav Mallick

Jul 22, 2026 7 mins

Data Center DesignMarketsTransportation and Logistics Industry

How a contextual AI fabric turns organizational memory into AI advantage

AI models already know everything about your industry, but they don't know your company's actual history, reasoning and logic until you build a context layer.

By Jaideep Dhok

Jul 22, 2026 8 mins

Artificial IntelligenceData QualityDigital Transformation

The AI bill is the easy part. The hard part is everything it changed

CFOs are capping AI token budgets out of frustration simply because traditional P&Ls aren't built to track what machine labor actually produces.

By Lexi Reese

Jul 22, 2026 7 mins

Artificial IntelligenceBudgetingROI and Metrics

From outsourcing to ownership: How we brought development in-house without breaking delivery

Bringing your tech stack in-house is more than a coding project; it aligns your engineering culture with your business goals and slashes operating costs by 30%.

By Oleksandr Kondratiuk

Jul 22, 2026 9 mins

DeveloperHiringOutsourcing

Microsoft doubles down on sovereign AI with expanded Mistral partnership

The companies are expanding European AI infrastructure, sovereign cloud capabilities, and open-weight model access, providing more flexibility while reducing dependence on a single AI provider.

By Taryn Plumb

Jul 21, 2026 7 mins

Artificial IntelligenceMicrosoftVendors and Providers

Enterprise Spotlight: Rethinking cloud strategy in the age of AI

Digital Edition

Cloud computing has reached a crossroads. The high cost and data sensitivity of AI workloads are raising the appeal of private clouds, even as neoclouds and sovereign clouds shake up the cloud provider landscape. Download the June 2026 issue of the Enterprise Spotlight and learn how to navigate the latest cloud strategy developments.

View the Spotlight