A digital dashboard supplies Toyota's business executives with vital statistics about IT. As one of many pain points, the Toyota Value Action Program team identified a strong need for metrics, since there were no formal metrics processes within IS. So Deborah West, who became the metrics business manager during the restructuring, developed a digital dashboard that now illustrates four key areas of the health of Toyota Motor Sales’ IS: new investments (project scope, time line, budget and quality), operational performance (how IS is doing on day-to-day activities), financial performance (monthly burn rate of dollars) and workforce management (HR and people aspects). Every metric, however, is specially tailored to the business and put into terms the business understands. The online dashboard is available to all managers, and numbers are updated monthly. “The divisional information officers work with the business managers to help them understand what they are spending their money on,” West says. Another Web-based tool, called Management Financial Reporting, also allows the business to see graphical trend reports on IS projects, forecast reports, variances in IS department costs, fiscal year budgeting reports as well as other financial data on IS department activities. Related content BrandPost The future of trust—no more playing catch up Broadcom: 2023 Tech Trends That Transform IT By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom Mar 31, 2023 5 mins Security BrandPost TCS gives Blackhawk Network an edge with Microsoft Cloud In this case study, Blackhawk Network’s Cara Renfroe joins Tata Consultancy Services’ Rakesh Kumar and Microsoft’s Nilendu Pattanaik to explain how TCS transformed the gift card company’s customer engagement and global operati By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Cloud Computing IT Leadership BrandPost How TCS pioneered the ‘borderless workspace’ with Microsoft 365 Microsoft’s modern workplace solution proved a perfect fit for improving productivity and collaboration, while maintaining security of systems and data. By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Microsoft Cloud Computing BrandPost Supply chain decarbonization: The missing link to net zero By improving the quality of global supply chain data, enterprises can better measure their true carbon footprint and make progress toward a net-zero business ecosystem. By Tata Consultancy Services Mar 31, 2023 2 mins Retail Industry Supply Chain Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe