How IT changed its stripes without layoffs or great angst. By late 2002, Barbra Cooper, CIO of Toyota Motor Sales USA, realized that if she wanted to win back the respect of the business, she would have to make some radical changes in the way IT worked with the business. As the division information officer for Toyota Customer Services, Karen Nocket works closely with Bob Daly, group VP of Customer Services, to explain what IS is doing for the business side, and to help calm the waters when critical IS systems go down. Cooper had developed something of a reputation for cleaning up other CIO’s messes. Now, she had to take a long look in the mirror and fix herself. Toyota CFO Tracey Doi and Doug Beebe, the division information officer for finance, enjoy a particularly fruitful collaboration. They sometimes finish each other’s sentences, and there seems to be a layer of trust between them. Not everyone has welcomed the revamped IS department with open arms. Many business executives still harbored resentments from when they were ignored in the past. Related content brandpost The steep cost of a poor data management strategy Without a data management strategy, organizations stall digital progress, often putting their business trajectory at risk. Here’s how to move forward. By Jay Limbasiya, Global AI, Analytics, & Data Management Business Development, Unstructured Data Solutions, Dell Technologies Jun 09, 2023 6 mins Data Management feature How Capital One delivers data governance at scale With hundreds of petabytes of data in operation, the bank has adopted a hybrid model and a ‘sloped governance’ framework to ensure its lines of business get the data they need in real-time. By Thor Olavsrud Jun 09, 2023 6 mins Data Governance Data Management feature Assessing the business risk of AI bias The lengths to which AI can be biased are still being understood. The potential damage is, therefore, a big priority as companies increasingly use various AI tools for decision-making. By Karin Lindstrom Jun 09, 2023 4 mins CIO Artificial Intelligence IT Leadership brandpost Rebalancing through Recalibration: CIOs Operationalizing Pandemic-era Innovation By Kamal Nath, CEO, Sify Technologies Jun 08, 2023 6 mins CIO Digital Transformation Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe