The dreaded words "change management" sends shivers down the spines of CIOs. Forcing users to leave comfortable software in favor of new purchases \u2013 known as the great tech pivot \u2013 is an incredibly difficult process and has directly led to the demise of many tech projects and CIO careers.\n\tBut has Apple taken at least some of the fear out of change management?\n\tI remember the fateful day I was told by IT to change from WordPerfect to Microsoft Word (a long time ago) and from Lotus Notes to Microsoft Outlook (not as long ago as you'd think). The mandated changes involved excessive training and drove an even deeper wedge between IT and the user community.\n\tChange management doesn't seem to be as divisive as it used to be. Case-in-point: One of the most resistant tech adopters in the country is medical doctors, yet they've championed the iPhone and iPad in healthcare. The tech pivot from BlackBerry to iPhone and Android is, in fact, being driven by end users.\n\tIn a role reversal, IT is being forced to change.\n\tA mobile manager of a large Silicon Valley company credits Apple for the change in change management. "Apple has done an amazing job at introducing a common design language for mobile," he says, speaking on condition of anonymity because he wasn't authorized to speak to the press.\n\tMobile iOS and Android apps behave similarly and are easy to use \u2013 that is, every app follows the same user interface guidelines. Apple has designed the interface to be practically intuitive. No training necessary. Hyperlinks, for instance, are always in blue. Users know that when they click on them, something happens.\n\t"This makes it easy to pivot technologies," he says.\n\tMalcolm Collingwood, head of information services at New York-based law firm Proskauer, agrees. Last year, Proskauer embraced the iPad. Collingwood standardized on two iOS apps \u2013 GoodReader and Documents to Go \u2013 and published a list of 20 recommended apps for business use.\n\tSo what happens if circumstances force Collingwood to make a change from Documents to Go to, say, Quickoffice? Such a tech pivot would be a non-issue, Collingwood told me last year. Users could make the switch practically overnight because the interfaces are so much alike.\n\tThe biggest hurdle to change management is users' fear that they won't be able to make a smooth and fast transition, not so much that they have a loyalty to a certain piece of code. Once the fear has been blunted, they can readily adopt new software and even look for ways it can benefit them on the job.\n\tThat's not to say the trouble with change management no longer exists, particularly when it comes to deeply complicated enterprise software in departments such as human resources, finance and sales.\n\tAt least for mobile, though, changing apps isn't a big deal anymore.