Enterprise Applications

SAP developers face education debt, user group warns

Anyone modernizing SAP systems must also invest in the continuing education of their developers. Otherwise, according to German SAP user group DSAG, there is a risk of technical debt, higher project costs, and greater dependence on external service providers.

By Manfred Bremmer

Jul 21, 20264 mins

DeveloperERP SystemsRoles

Salesforce’s Agentforce product maturity questioned as KeyBanc cites weak customer traction

By Anirban Ghoshal

Jul 17, 20267 mins

Artificial IntelligenceEnterprise Applications

Why your ERP training program is failing your employees

By Michele Doverspike

Jul 16, 20268 mins

ERP SystemsEnterprise ApplicationsIT Skills and Training

AI is paying off, but governance is lagging behind

By Manfred Bremmer

Jul 15, 202614 mins

ERP SystemsGenerative AISAP

5 ways for CIOs to avoid AI bill shock

By Pat Brans

Jul 15, 20269 mins

C-SuiteCIOFinance and Accounting Systems

The trillion-dollar question: When should legacy applications make way for AI?

By Fitz Nowlan

Jul 15, 20267 mins

Artificial IntelligenceEnterprise ApplicationsEnterprise Architecture

Articles

The hidden AI cost driver: Harness design can make or break enterprise agent economics

New research and industry testing suggest that the software layer orchestrating AI agents, not just the underlying model, can dramatically affect token consumption, costs, and execution times, forcing CIOs to rethink how they govern agent deployments as projects move into production.

By Anirban Ghoshal

Jul 15, 2026 6 mins

Artificial IntelligenceEnterprise ApplicationsIT Governance

How AI agents are shaping the future of work

Major tech vendors’ strategies, products, and conference agendas paint a varying picture of agentic’s enterprise impact — and what CIOs should consider when evaluating AI agents for the workplace.

By Isaac Sacolick

Jul 14, 2026 10 mins

Artificial IntelligenceEnterprise ApplicationsIT Management

SAP concedes to EU, freeing CIOs from expensive support shackles

Under pressure from the European Commission, SAP is opening up its support and licensing policies for on-premises customers — but user group representatives warn that 2027 will bring difficult decisions for SAP customers.

By Manfred Bremmer

Jul 10, 2026 11 mins

ERP SystemsEnterprise ApplicationsSAP

Accelerating financial closes with help from AI agents: A pragmatic guide

AI agents are great for doing the dirty work of closing your books, but don’t fire your accounting team yet—auditors still need human sign-off.

By Eamonn O'Neill

Jul 10, 2026 6 mins

Artificial IntelligenceCFOFinance and Accounting Systems

Introducing Nitro Automate: Intelligent document automation for enterprise AI workflows

Free your data: How Nitro Automate bridges the gap between documents and automation

By Nitro

Jul 7, 2026 6 mins

Data Center AutomationData GovernanceDocument Management Systems

SAP cuts hiring and travel to fund AI

The move follows a top-level shakeup this week that moves control of AI development closer to the CEO.

By Lynn Greiner

Jul 3, 2026 4 mins

Artificial IntelligenceERP SystemsSAP

SAP reshuffles exec oversight of AI

The company has shifted responsibility for product and engineering functions higher up the hierarchy, bringing AI development under the CEO’s watchful eye.

By Lynn Greiner

Jul 1, 2026 5 mins

Artificial IntelligenceERP SystemsSAP

‘Botsitting’: The AI time-savings killer only governance can stop

The majority of time saved from using AI is burned up providing missing context, checking outputs, debugging mistakes, rewriting prompts, and dealing with hallucinations.

By Grant Gross

Jun 26, 2026 7 mins

Artificial IntelligenceIT GovernanceStaff Management

Salesforce unveils AI Help Agent with pay-per-resolution pricing

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

By Thor Olavsrud

Jun 25, 2026 3 mins

Artificial IntelligenceEnterprise ApplicationsSalesforce

Agentic AI: 11 promising use cases for business

Organizations are deploying the ever-advancing technology to assist with software programming, create advanced business intelligence, and automate customer support and HR functions.

By Grant Gross and Maria Korolov

Jun 23, 2026 15 mins

Business IntelligenceIT StrategyThreat and Vulnerability Management

McLaren F1 embraces AI-powered ITSM to build race-day infrastructure

Throughout the racing season, the McLaren Mastercard F1 Team gets a jump a week before each event to customize garages with the help of ITSM that leverages AI to sort and prioritize tickets.

By Thor Olavsrud

Jun 19, 2026 5 mins

Data ScienceIT StrategyService Management Software

Beyond the ERP system: The autonomous value chain

No amount of continuous improvement can save legacy ERP systems that rely on humans acting as middleware to shuffle data and spreadsheets.

By Jason Brady

Jun 16, 2026 9 mins

Enterprise ApplicationsIT LeadershipProcess Improvement

IT hurtles toward the ‘Great Enterprise Pricing Reset’

IT leaders should expect budget volatility and cost prediction uncertainty ahead as SaaS providers seek new pricing models likely to transfer forecasting risk onto buyers.

By Grant Gross

Jun 16, 2026 7 mins

BudgetingSaaSTechnology Industry