Insights, trends, and thought leadership tailored for C-level executives across industries
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant) up for success.
The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a Salesforce cons
Recognising digital success: Nominations for 2023 Asia Pacific Japan IDC Future Enterprise Awards are now open
Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to hire
If you are developing more applications as part of your digital transformation program, then establishing product management disciplines is a key success factor
Digital health solutions, especially those built on emerging technologies, face a conundrum of high investments and low returns in the near term. Crossing the chasm requires an understanding of key market factors. rn
The uncontrolled proliferation of collaboration tools is the bane of every CIOu2019s existence. Ad hoc adoption of different tools both within and across functional departments is actually undermining the collaborative work processes those tools were
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