CXO Outlook

Keeping Operations Up and Running is Just Table Stakes

America’s Internet — Falling Behind

My Vision of an Open, User-Friendly Error-Reporting System

Make History! Win Prizes! What’s the Best IT Gadget?

5G – A Few Frequency Facts

Delivering on the promise of u201cwireless fiberu201d first requires solving a few challenges. rn

Five Steps to Managing Innovation

New ideas require more than inspiration: they require a lot of advance planning to lay the groundwork. Here are five tips to get going.

Seven Highly Effective Ways to Kill Innovation (and Seven to Make Sure You Don’t)

Innovation doesn't just happen, it comes from careful tending of creative teams. Find out if you or your company is guilty of squashing good ideas and their growth.

10 Things You Should Never Put in E-Mail, and Other Communication Tips

Your colleagues form opinions about you by your e-mail writing. Check out these practical tips on how to improve your electronic missives and enhance your reputation as a strong communicator, even if you're a time-pressed CIO with a BlackBerry habit

5 Questions, 10 Tips to Help Create Effective Acceptable-Use Policies for E-Communications

An Autocratic Approach to User Support Will Fail

Turn end-user services departments from reactive technology troubleshooters to business process improvers.